Privacy Policy

Effective as of Aug 18, 2015

Introduction

We know you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy (as defined below) (“Privacy Policy”), covers our treatment of your personally identifiable information that Sengled Optoelectronics Co., Ltd., and its subsidiaries and affiliates (collectively, “Sengled”) collect and process relating to the operation of Sengled’s websites (“Sites”), its products and services as set forth herein.

For the purpose of this Privacy Policy, the term “personal information” means individually identifiable information we gather when you are accessing or using our services that identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information, without regards to the practices of companies we don’t own or control, or people that we don’t manage.

This Privacy Policy applies to all users of our website(s) (“Sites”), products (“Products”), services, mobile applications, subscription services and other software (“Services”), including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

By using or accessing Sengled’s Sites, Products or Services in any manner, you acknowledge that you accept the practices and polices outlined in this Privacy Policy, and you hereby agree to allow us to collect, use, share and store your personal information as described below.

Remember that your use of Sengled’s Services is at all times subject to the Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Services. We also provide additional details about how we collect and use information from our public web sites in our Privacy Statement for Sengled websites, which you may refer to where necessary. 

Please Note: We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will respond as described by law, including deleting your personal information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at support@sengled.com.

Will Sengled ever change this Privacy Policy?

We’re constantly trying to improve our Sites, Products and Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the Sites. Please note that those legal notices will govern your use of the Sites, Products and Services, and you are responsible for reading and understanding them. You are bound by any changes to the Privacy Policy when you use the Sites, Products and Services after such changes have been posted. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

What information does Sengled collect and what is the purpose of the collection?

Information you provide to us

We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect personal information such as your name, email address, shipping address, billing address, phone number, credit card details, location name, location including geo-fence, group and device names, device location names, device or group images, Sengled app names, Sengled app configuration details, and third-party account credentials (for example, your log-in credentials for Facebook or other third party sites). If you provide your third-party account credentials to us, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy; for example, avatars, profile information, images, friends and other authorized information. Certain information may be required to register with us or to take advantage of some of our features. 

If you have provided us with a means of contacting you, we may use such means to communicate with you. For example, we may send you updates about our services, informational updates, surveys or promotional offers (either on our own behalf, or on behalf of other businesses), or communicate with you about your use of the Services. Also, we may receive a confirmation when you open a message from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by clicking ‘unsubscribe from this list’ or ‘update subscription preferences’ at the bottom of the email you received or in the Sengled app. Please note that you may not be able to opt out of certain service-level communications that we deem critical to your use of the Services.

Information collected automatically

Whenever you interact with our Sites, Products or Services (whether via a mobile application, third party service, Sengled App, browser, or other application, connecting a physical device to our services, connecting a third party service to our services, or otherwise), we automatically receive and record information on our servers, logs and databases from your browser, application, services or device(s). In particular, our Services are designed to allow you to connect various physical devices (e.g., the Sengled hub, and associated Sengled and third party sensors and other devices) to the Services. While connected to the Services, these devices automatically report information to our servers (including information that you may have provided when setting up or configuring that device), which may include personal information. The type of information that is collected from each device will vary depending on the device type.

Other information collected automatically through the foregoing means may include your IP address, location details, “cookie” information, mobile device, operating system, the type of browser, demographic information, application and/or device(s) you’re using to access our Services, click-through paths, the identity of the page or feature you are requesting or interacting with, time on page of feature, and other indicators of how you are interacting with the Services. “Cookies” are identifiers we transfer to your device that allow us to recognize your browser, application or device and tell us how and when various pages and features in our Services are visited or used and by how many people. You may be able to change the preferences on your browser, application or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. In addition, our third party partners, including advertising partners, may also use web beacons, or transmit cookies to and read cookies from your browser, application or device when you visit or use our Services. Also, if you click on a link to a third party website or service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties. Also, please note that our systems do not currently recognize or respond to browser “Do Not Track” signals.

Below is specific information concerning Sengled Snap providing you with more specific details if you have a special concern on the usage of Sengled Snap. 

What information does Sengled Snap collect?

Sengled Snap collects:

  • Information input during setup
  • Video and audio signals and data
  • Technical information from the device
  • Shared content

Information input during setup: When you install Sengled Snap, you’ll be asked for certain basic personal information like your email address. This information is used to personalize your experience – for example, to tell you which device is triggering a notification.

Environmental data from the camera’s sensors: We collect data from several sensors built into Sengled Snap. These sensors collect data such as ambient light. By recording this information, Sengled Snap can know, for instance, whether it’s dark and it should turn on night vision.

Video and audio signals and data: When you enable the recording or streaming features of your Sengled Snap, we may record and process video and/or audio recordings from the device, subject to your configuration and settings. This may include capturing and emailing to you portions of this data as part of a notification or analyzing the data to identify motion or other events. We may process information from your Sengled Snap so that we can send you alerts when something happens. In addition, if you have the recording features enabled, we will capture, process and retain video and audio data recordings from your device for the duration of your recording subscription period (for example, 7 or 30 days) and you will be able to access those recordings using the Services during that time.

Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with Sengled Snap we record your Sengled Snap model and serial number, software version, and technical information such as Wi-Fi signal strength.

Saved and Shared Content: You may save and may choose to share certain content like video clips, live video streams, images, captions, and comments for other people to access using the Services. We will collect and store information that will allow us to save or share your content as directed by you through the Services. 

Data protection and privacy laws in your country may impose certain responsibilities on you and your use of Sengled Snap. You (not Sengled) are responsible for ensuring that you comply with any applicable laws when you use Sengled Snap. For example, you may need to display a notice that alerts visitors to your home that you are using Sengled Snap. Note in particular that recording and sharing clips that involve other people may affect their privacy and data protection rights. 

How does Sengled use the information it collects?

We use the personal information in connection with our Sites, Products and Services, to provide the basic functionality of our Services, to personalize and improve our Services, to allow you to set up a user account and profile, to allow you to post ratings and reviews of various Products and Services, to contact you and allow other users to contact you, to fulfill your requests for certain Products and Services, and to analyze how you use the Services. In certain cases, we may also share some personal information with third parties, but only as described below. 

We use this information to provide, develop and improve the Sites, Products and Services, including information to make assessments and recommendations about products safety. We may use your contact details to send you this information, or to ask you to participate in surveys about your Sengled use.

We may also use this information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we use aggregated user information about the number of active Sengled Snap users in a particular state to help us decide what platform companies might be good partners, and aggregated alarm data to study emergency alarm rates across our customers.

We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose. 

What’s the potential third party disclosure of personal information?

When you choose to connect third-party products and services through the Services, you are shown details about any proposed exchange(s) of personal information between Sengled and the third party that is providing the product or service. In some cases, Sengled or the third party will instead (or also) ask for permission to control the products that you have connected. Your explicit consent is required to allow any of these exchanges or requests for control and you will be able to revoke it at any time.

Sengled may receive and process information from third parties and some of this information may be associated or stored with your Sengled account. Sengled may also share personal information with your permission. For example, when you enroll in a rewards program offered through Sengled by our partners – such as Rush Hour Rewards – you may be asked for your permission to share certain personal information between Sengled and our partner. Sengled requires your explicit consent before sharing personal information in these circumstances. We may also obtain information from other sources and combine that with the personal information in your Sengled account. For example, in order to offer some of our rewards programs, we might collect certain information (such as which of our partners offers services where you live) to determine eligibility and efficacy of our services. 

The following are the limited situations where we may share personal information except the above-mentioned circumstances:

  • As part of business transitions: upon the sale or transfer of Sengled and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the Privacy Policy in place at the time of its collection.
  • For legal reasons: We may provide personal information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States).

Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of Sengled Products and services without asking you first. We do not rent or sell our customer lists.

How does Sengled protect your personal information and how can you access, amend and delete it?

We use industry-standard methods to keep your personal information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, Sengled may process your personal information on servers that are not in your home country. All personal information is encrypted as it is transmitted to Sengled and cannot easily be accessed.

Sengled generally stores your personal information on Sengled’s servers or on the Sengled device until you delete or edit it, or for as long as you remain a Sengled customer in order to provide you with Sengled Products. You can access, amend or delete your personal information from Sengled’s servers through the controls in your account.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Sites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites.

Notwithstanding the above-mentioned, for the video or audio information captured by Sengled Snap, we will actually provide 7-day or 30-day storage plan at your option, the video or audio will be deleted automatically on a rolling base instead.

If you have any questions, please contact us at support_na@sengled.com or mailing us at:

Sengled USA
1075 Windward Ridge Parkway, Suite 150
Alpharetta, GA 30005
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